Shipping policy

📦 Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with us. Please review our shipping policy carefully before placing your order.

🚚 Shipping Coverage

We currently ship across all Emirates in the United Arab Emirates (UAE), including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

At this time, we do not ship internationally.

⏳ Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons or promotional periods, processing may take slightly longer.

📦 Delivery Time

Estimated delivery times within the UAE:

  • Dubai & Sharjah: 1–3 business days

  • Other Emirates: 2–5 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or high-demand periods.

💰 Shipping Charges

Shipping fees are calculated at checkout.

  • Free shipping may be offered on selected products or promotional campaigns.

  • Any applicable shipping fees will be clearly displayed before payment.

📍 Incorrect Address

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery delays may occur.

  • Additional charges may apply for re-delivery.

We are not responsible for failed deliveries due to incorrect address details.

📦 Cash on Delivery (If Applicable)

If Cash on Delivery (COD) is available:

  • Customers must ensure availability at the time of delivery.

  • Repeated order refusals may result in account restrictions.

📬 Tracking Your Order

Once your order is shipped, you will receive a confirmation message with tracking details (if applicable).

Please allow up to 24 hours for tracking information to update.

🚫 Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Public holidays in UAE

  • Courier service issues

  • Force majeure events

We are not liable for delays caused by third-party courier services.

📦 Damaged or Lost Packages

If your package arrives damaged or is lost:

  • Contact us within 48 hours of delivery

  • Provide photos (if damaged)

We will investigate with the courier and assist accordingly.